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Return Policy

RETURNS

As an integral part of our commitment to customer satisfaction, we offer a 14-day return policy. You will receive a refund once the product has arrived back at our warehouse and we have assessed its condition (in original packaging with all components and accessories included). For return instructions, please contact our Customer Service at support@alandium.com.

Please note that shipping costs incurred during the delivery of your parcel will not be included in your refund.

Customized and engraved items are specifically tailored to individuals and, therefore, are not eligible for return or exchange.

In the rare event that an item is returned to us in an unsuitable condition, we may need to send it back to you. Please be aware that shipping costs will need to be covered by the customer.

Postal Returns:

Complete the returns form on your dispatch note and include it with the item. If you no longer have the dispatch note, please include the following information with the return:

• Name, Billing address, and a contact telephone number

• Email address (the one you use to log on to your account with ALANDIUM)

• Order number (you can get this by logging on to My Account or from your dispatch note)

• A brief description of the item

• Reason for return using the following codes (Faulty/ Incorrect item delivered/ Arrived too late/ Unwanted gift/ Unsuitable/ Doesn't fit/ Other)

Repack the item as securely as possible and send it to:(Address to be decided)

Damaged parcel 

If your order is damaged when you receive it, complete the Contact Us providing the Order Number and details of damaged item(s), including several  photos of the damage.

Faulty Product

If something you buy is faulty, complete the Contact Us providing the Order  Number and details of damaged item(s), with your Despatch Note so that we  can review the item and assess the fault. If the item is faulty, we will issue a refund or exchange. If the item is not faulty  but has suffered from excessive wear and tear, misuse, or malicious damage,  we will not offer a refund.

Missing Parcel or Items 

If your parcel has not arrived within 5 working days from receipt of your  dispatch email, please contact one of our team straightaway. We need to be  made aware of the missing parcel within 14 days of the dispatch email to be  able to investigate it and claim compensation for it where necessary.

If you receive your parcel and you believe it has something missing, please  contact one of our team immediately to allow us to investigate further. You  need to contact us within 7 days of receiving your delivery and please retain  all packaging.

Any notifications outside of the time periods mentioned above will mean we  are unable to make a thorough investigation and any claim against us for the  lost item will be rejected.

TRACKING YOUR RETURN

Upon receipt of your return, we will send you an email confirming its receipt. Your refund will be processed approximately within 30 days after that email.

If you have not received an email within two weeks of shipping your return to us, please contact Customer Service with your order and tracking numbers so we can assist you further.

Refund

The refund will go back onto the original payment method and may take up to 30 working days. If you paid using your PayPal balance, you will be refunded  back to your PayPal balance.

Exchange of an item 

We're sorry but we can't offer an exchange as part of our returns process for  items purchased online. If you are returning something and want the same product in a different size  or colour, or simply a replacement product, you will need to place a new order  online for the item you require. Your new order will be sent to you directly and we will process your return according to our returns policy as soon as we receive it.